Faulty or Damaged Products

We work very hard to make sure that every item that leaves  Topten Wholesales’s warehouse is rigorously checked and sensibly packaged. Occasionally something goes wrong - and we’ll do our best to put it right. 
In the unlikely event that you receive a faulty item or if something is damaged in transit, then get in touch. Please contact us within 14 days of receiving your goods, either by phone on or by email (sales@toptenwholesales.com).

Unsuitable or "Not-Sure-It's-Me" Items

If something you’ve ordered doesn’t suit for a different reason, then we can still offer you a refund. Click here to download a returns form. If you have any trouble downloading the form then call us on 020 3417 7020.

Items should be returned within 30 days of receipt, and be unused and in the original packaging. The cost of posting unsuitable items is the customer’s responsibility – however, we will refund the initial postage cost if you are returning an entire order. If we receive your item outside the 30-day period, or if the product does not reach us in a saleable condition, we might need to decline your refund. Should this happen we will return the item(s) to you.

Unfortunately, we don’t offer exchanges, however we aim to process refunds within 3-5 working days.

Please be aware that the item(s) remain your responsibility until they reach our warehouse, so try and repack them as carefully as you can. Make sure you get a Proof of Postage Certificate in case your parcel gets lost in transit.

Unfortunately we cannot accept returns of food or drink or personalised products. This does not affect your statutory rights.